Refund policy

In the unlikely event that you are unhappy with your order, please email [email protected] and include your order number.

Depending on the situation, we may either offer to send out a new bouquet or a partial/full refund.

Cancelling your order

If you would like to cancel your order with us, please email: [email protected] and state your order number. Please do include a short sentence about why you are cancelling.

Making an amendment to your order

If you've provided the wrong delivery address, you need to edit the gift message or you've selected the wrong delivery date, please email: [email protected] with your order number and let us know any amendment you'd like to make.

For any general enquiries about your order, delivery, refund & returns, please contact [email protected] with your order number.